Privacy Policy

iSolve is committed to the protection of your personal information. This Privacy Statement contains the following important information:

• Collection of your personal information
• How we use and disclose your personal information
• Security of your personal information
• How to access, correct or update your personal information
• How to contact us

Collection of your personal information

The types of personal information that we collect from you will depend on how you use this web site and how you interact with us. For example, when booking services online we collect details such as your name, phone number and e-mail address.

When you use this website our Internet Service Provider (ISP) may make a record of your visit and log your server address, your domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed (i.e. the referring URL) and the type of browser you are using. This information is collected for statistical purposes only, and iSolve will not make any attempt to identify users according to their browsing activity.

In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP’s logs. It is also possible that your ISP is logging your activity while you visit our site. This is obviously beyond the control of iSolve.

While you are visiting our site we may use cookies to facilitate a more personalised web browsing experience. Except where you volunteer personal or business information we will not procure information about you via any alternative means while you visit our site.

We will not collect any personal information from you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation.

Exceptions to this include:
* Where you have given consent to iSolve to do so;
* Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
* The use is authorised by law or reasonably necessary to enforce the law; or when the information is necessary for the establishment, exercise or defence of a legal claim.

How we use and disclose personal information

The personal information that you provide to us during interaction on this site, and in other interactions between us, is used to provide you with better service. The information we gather from your use of this web site enables us to provide more personalised services that are tailored to your needs.

iSolve will not sell, rent or trade your personal information.

Any personal or business information which you do supply will only be used internally at iSolve and will not be divulged to a third party unless that third party is integral to the purpose for which you gave us the information (e.g., delivery companies will be supplied with delivery information) or where required by law.

We will only use and disclose information about you for the purpose for which you gave us that information.

We may use and disclose information about you for a purpose other than the purpose for which you gave us the information where:
* You would reasonably expect us to use or disclose the personal information for that other purpose;
* That other purpose is related to the purpose for which you gave us the information;
* You have given us your consent for the personal information to be used or disclosed for the additional purpose;
* Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health;
* Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or
* The use or disclosure is authorised by law or reasonably necessary to enforce the law.

iSolve may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impracticable for us to obtain your prior express consent. However, when we do this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from us, via an opt-out mechanism.

We will only record your email address if you send us a message. Your email address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent. We will only send emails to you if you have elected to receive such emails or if they are in response to an email we have received from you.

Security of your personal information

We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons. While iSolve employs advanced data encryption technology when interfacing with its customers, suppliers and other partners, users should be aware that there is a residual risk in transmitting any data electronically. This risk is inherent in all Internet dealings.

How to access, correct or update your information

We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete and up-to-date. Please contact us if your details change or if you believe the information we have about you is not accurate or complete.

We will provide you with reasonable opportunity to access your personal information and have it corrected or updated. A fee may apply to such access.

Exceptions to your access rights include:
* Where providing access will pose a serious threat to the life or health or any individual or pose an unreasonable impact on the privacy of an individual;
* Your request for access is frivolous or vexatious;
* Where the information relates to existing legal proceedings between iSolve and you and the information would not be discoverable in the process of those legal proceedings; or
* Where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorised by law.

How to contact us

Please use the contact details listed at the bottom of this page.